My h430p Pentab doesnt work

Raccziis

started a topic almost 2 years ago

i have a problem with my pen, my pentab is h430p, the tablet is still working but the pen isnt, i keep trying to uninstalled the driver and then installed again and it still doesnt work! please help me

k

khalil thomas
said about 1 month ago

hey my pen doesnt work i tried replaceing the tip of it to and it still dosent work do i have to buy a new pen ?
O

Orliza Amodia
said about 1 month ago
Hi khalil thomas, I'm sorry about your pen no longer working. Does the driver detect your tablet, or does it show "Device disconnected"? Kindly try the following steps:
1. Uninstall the tablet driver, disconnect and reconnect your tablet from and to your computer, then test if your tablet works without the driver.
2. If the driver does not detect your tablet, please try using a different cable. Some devices such as smartphones use the same type of cable.
3. If you have access to another computer, try if your pen works when your tablet is connected to another computer, with and without the driver.
4. Properly reinstall the driver. While installing it, please ensure not to connect your tablet to your computer, your drawing programs are closed, and your antivirus is turned off. You can turn it back on after the driver is installed.
5. Try restarting your computer after you reinstall the driver.
Please let me know if the steps above do not fix your issue so I can help you further.
Best Regards,
HUION Customer Support