HS64 "device disconnected"

Hi there. My HS64 doesn't work. I installed the driver and followed all the instructions but my computer doesn't recognize the tablet. I tried with another device and it works. I even tried with old versions of the drivers but it still don't recognize the tablet.

I don't know why my computer don't recognize the tablet, the difference with my other device is that my computer has windows 11 (the other works with windows 10). 

Is there any solution? or I have to return the tablet?