Screen Sensitive Issue
Hello, I'm using the Model H420 now. I download the new version of it which is macOS Driver 12.2.2. However, after the download, the sensitivity of my pen is not working. Is there any way to fix this problem?
Thank you very much!
Hi Louisa. Phan, before installing the driver version 12.2.2, did you properly uninstall the previously installed driver? If you haven't, kindly following the steps below:
If the above-mentioned steps do not resolve your issue, please send the following to service@huion.com for further assistance:
Best Regards,
HUION Customer Support
Hello again,
I tried to follow all the instructions that you have listed before but my tablet is still not working. Even my tablet shows the "Device Disconnected" but I cannot use my pen
So my tablet Serial Number is: S/N 87T01SHxxxxx
My MacOS version is 11.6.1
I use Clip Studio Paint (Version 1.10.12) and PS (Version 22.5.0)
Hi Louisa. Phan, the reason why you cannot use your pen is because your tablet driver could not detect that your tablet is connected. May you please follow the steps found in this article: What To Do When Huion Driver Shows Device Disconnected? If this still won't work, please contact our support staff at service@huion.com and provide the information you've provided above.
Best Regards,
HUION Customer Support