When i connect the tablet to my laptop the mouse cursor keep moving crazy pressing random icons
O
Orliza Amodia
said
almost 2 years ago
Hi Mohamed aboelkher, may you please provide the first 7 digits of your serial number? Kindly provide your computer's operating system and the version of the tablet driver you've installed.
Here are some steps you can try to either resolve your issue or help determine the cause at least :
Uninstall the driver, unplug your tablet, then plug it back in. Test whether the issue still happens even without the driver. If the pen and tablet works fine without the driver, then the issue is caused by the driver. So all you need to do is unplug your tablet again, then reinstall the driver properly.
Try your tablet on a different computer if you have access to another unit, so we can check if the issue is caused by your computer.
Plug your tablet to another USB port to help us check if it's caused by your computer's USB port.
Change your pen nib with a new one and make sure there are no dust particles inside the tip of your pen, so we can check if the issue is caused by the pen. Dust particles may also conduct electromagnetic interference that can cause issues.
If the issue remains the same, please send an email to service@huion.com with the following information so we can further test your unit:
Serial number (found at the back of your tablet, right after S/N)
Hi Mohamed aboelkher, may you please provide the first 7 digits of your serial number? Kindly provide your computer's operating system and the version of the tablet driver you've installed.
Here are some steps you can try to either resolve your issue or help determine the cause at least :
If the issue remains the same, please send an email to service@huion.com with the following information so we can further test your unit:
Best Regards,
HUION Customer Support