Huio Pen now working

Luka Schmalz

started a topic 11 months ago

Hello,

I have a Huion H320M with a PW100 pen (one of the models that is free of batteries). I use Windows 10. I've had my tablet for 2 years now, give or take, and yesterday, from one second to another while I was using the tablet normally as always, everything stopped working. After uninstalling the driver and updating it to the most recent one, the buttons seem to respond again but I still can't get the pen to work. It won't even sense it/hover on the screen.

Can you help me out?

O

Orliza Amodia
said 10 months ago
Hi Luka Schmalz, please change your pen nib with a new one and try using the tablet without the driver. Please unplug and re-plug the cable after uninstalling the driver. If it won't work even without the driver and with a new pen nib, please send the following to service@huion.com so we can further test your tablet using our QC software:
- Serial number (found at the back of your tablet, right after S/N)
- Your computer operating system and version
- Version of the tablet driver you've installed
- Summary of the steps you've done
- Program you are using and its version
- Link to a short video of your issue. You can send your video through WeTransfer or you can upload it to Dropbox or Google Drive and make sure you remove the restriction
Best Regards,
HUION Customer Support