Laptop crash when using HS64

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MUHAMMAD AKMAL BIN ABDUL KADIR Moe

started a topic about 1 year ago

laptop keep crashing when I use HS64. i can write a few, but second after that the laptop not responding.

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Orliza Amodia
said 12 months ago
Hi MUHAMMAD AKMAL BIN ABDUL KADIR Moe, kindly try the following steps:
1. If you have installed the driver, please uninstall it, unplug your tablet from your computer, then plug it back in. Try using your tablet without the driver so we can check whether the driver caused your computer to crash.
2. Try restarting your computer as well and test if it will still crash without the tablet driver.
3. Try using a different writing program.
4. If you have access to another computer, please try using your HS64 with another computer and see if the other computer still crashes.
Kindly provide the following so we can further assist you:
- The writing program you are using and its version
- Your computer operating system and version
- Your laptop's processor information - Go to "Start" icon > Settings > System > About (button of the list) > provide a screenshot of the "Device Specifications" and "Windows Specifications"
- Version of the tablet driver you've installed (if you have)
- Firmware version:
  Version 14 drivers: Open tablet driver and press "Ctrl" "V" "E" "R" on your keyboard. Firmware version should appear above the "Import" and "Default Setting" buttons
  Version 15 drivers: Go to "Settings" > "Device" > firmware version is found below the tablet model
Best Regards,
HUION Customer Support

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