my Hs611 doesn't work

hello, I bought an HS611. 
But since I received it, I haven't managed to use it yet.
when i plug it into my mac, it connects but loses the connection like after 10-15 seconds. I also noticed that the pen was super sensitive for the few seconds of grip.
Could you help me please,  this is my first tablet and I don't understand how it works. thanks in advance
  • hello, I bought an HS611.

    But when i plug it into my mac, it connects but lose the connection like after 10-15 seconds.

    I also noticed that the stylus was super sensitive for the few seconds of grip.

    Could you help me please as this is my first tablet and I don't understand how it works. thanks in advance

     

  • Hi Thierry Guggisberg, may you please provide the following:

    • Your MacOS version
    • Version of the tablet driver you've installed

    Kindly try the following steps:

    1. Connect your tablet to a different USB port and make sure the port is working fine
    2. If you have access to a different computer, please check whether the issue is the same with another unit.
    3. Try changing your pen nib with a new one and see if the pen is still super sensitive.
    4. If you have another similar cable, please try using a different cable and see if it will still lose connection. 
    5. Try uninstalling and reinstalling your driver.


    Best Regards,

    HUION Customer Support

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