Kamvas Pro 12 Black Screen

I have my Kamvas since December 2020 and everything works perfect but My Kamvas Pro 12 shows a black screen since days . I can not turn it on and refuses to work . Idk what to do now
  • Hi Celine Fritz, kindly try the steps found in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal. If the steps in the said article do not resolve your issue and you've confirmed that your computer and your computer ports are working fine, it is possible that either your 3-in-1 cable is broken or your tablet. Please send the following to service@huion.com for further assistance:

    • Serial number (found at the back of your tablet, right after S/N)
    • Order number
    • A summary of all the steps you've done
    • A link to a video that captures your cable connection from your tablet to your computer and what happens when you turn your tablet on


    Best Regards,

    HUION Customer Support

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