Solved

Kamvas 16 (2021) only displaying static

Pyritie

started a topic over 1 year ago

I got my Huion Kamvas 16 (2021) in march this year. I've been using it fine without issues, but today, after just leaving my room and coming back, the tablet's display only shows static. If I turn it off and on, it will show a normal picture for a few seconds, then it will appear fuzzy and then go to static again.

My graphics card is an NVIDIA GTX 1060.

Things I have tried:

reinstalling drivers
restarting my computer
unplugging and replugging the cables, blowing air into them, and trying a different HDMI port
updating windows and graphics card drivers

The buttons on the tablet still work, windows and the huion control panel detect the tablet, and the pen still works (I can use it like a screenless tablet if I tell the huion control panel to use a different monitor)

What is wrong with it and how can I fix it, if possible? I can't use it to draw like this.

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O

Orliza Amodia
said over 1 year ago

Hi eggpants no context, thank you for providing all the necessary information. Based on the videos you've provided, it is possible that either your cable or tablet is defective. I will convert your post into a ticket so we can assist you further.

Best Regards,
HUION Customer Support
P

Pyritie
said over 1 year ago

Thanks for converting it to a ticket, but twice now the ticket's status has changed to "awaiting your reply" but I don't see anything to reply to. What's going on?
O

Orliza Amodia
said over 1 year ago

Hi Pyritie, sorry for the confusion. It seems that our system didn't make our replies public. We will update it so you can reply to it.

Best Regards,
HUION Customer Support
P

Pyritie
said over 1 year ago

I can see it now, thank you!
O

Orliza Amodia
said over 1 year ago

Hi Pyritie, glad to know that! We will further assist you through your ticket then. Thanks as well.

Best Regards,
HUION Customer Support
C

Craaaaaaaaaaaaaaaaaaaaaaaack
said over 1 year ago

I'm having the exact same issue. How can I fix this?
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Orliza Amodia
said over 1 year ago
Hi Craaaaaaaaaaaaaaaaaaaaaaaack, there are several possible causes: your display port (HDMI, VGA, DVI, or USB-C port), your graphics card, your cable, or your tablet itself. In order for us to eliminate the possible causes, kindly try the steps below:
1. Check whether your display port is working fine by connecting another display screen to it.
2. Update your graphics card driver.
3. If you have an extra cable handy, please use a different cable.
4. Connect your tablet display to another computer if you have access to a different unit.
If the steps above result to having issues with your cable or tablet, please send an email to service@huion.com so we can assist you further:
- Serial number (found at the back of your tablet, right after S/N)
- Your purchase order number
- Summary of all the steps you've done
- Link to a video of your cable connection from your tablet to your computer and what happens to the display when you turn it on. You can send the video through WeTransfer or upload it to Dropbox or Google Drive and make sure to change the video accessibility to "anyone who has the link".
Best Regards,
HUION Customer Support