kamvas 13 disconecting and reconnecting over and over

A

Asher

started a topic about 1 month ago

if i leave my kamvas 13 idle for a few minutes it does a loop of disconnecting and reconnecting until i put the pen back on it

O

Orliza Amodia
said about 1 month ago
Hi Asher, kindly contact service@huion.com to be further assisted. Please provide the following:
- Serial number (found at the back of your tablet, right after S/N)
- Your order number
- Your computer operating system and version
- Version of the tablet driver you've installed
- A video of your cable connection from your tablet to your computer and the disconnection and reconnection issue.
Best Regards,
HUION Customer Support

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