Lagging Huion HS610

Vea Victoria

started a topic about 2 years ago

I have had my pen tab for 7 months and it worked well. I was in the middle of drawing when I started to encounter problems. The pen wasn't moving to the place I wanted it to. It would move then stop moving at all then it would start moving for mere seconds then stop again. The buttons on the pen works. I have restarted my laptop. reinstalled the driver and even the drawing program and it didn't fix the issue. I have tried it on just a browser and it still won't work properly. I hope someone can help me

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Orliza Amodia
said about 2 years ago
Hi Vea Victoria, kindly change your pen nib with a new one and make sure that your pen tip doesn't have any dust particles inside. Do you have access to another computer? Does it behave the same way on another computer? If you still have issues, kindly send an email to service@huion.com so we can test your pen further:
- Serial number (found at the back of your tablet, right after S/N)
- Order number
- Your computer operating system
- Version of the tablet driver you've installed
- A summary of all the steps you've done
Best Regards,
HUION Customer Support