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Having trouble/struggles with trying to get warranty

Avocady Chan

started a topic over 2 years ago

So.. I really need to know how to get warranty.. I'm not really sure if I still have the warranty or not.. Because I am having trouble with my pen.. I really want a new replacement for my pen right now because the pen isn't working on the tablet properly anymore.. The tablet's still fine.. But it's just the pen

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Orliza Amodia
said over 2 years ago
Hi Avocady Chan, kindly send the following to service@huion.com so we can test your pen's performance using our QC software:
- Serial number (found at the back of your tablet, right after S/N)
- Order number
- Your computer operating system
- Version of the tablet driver you are currently using
If we verify that your pen is broken, we will gladly help you with your tablet replacement.

Best Regards,
HUION Customer Support