Tablet not working on my vivo 1910

Melboyur Hem

started a topic over 2 years ago

hey there, I really need to report this problem very much. It seems like my tablet can't work on my Vivo 1910 (Android). I am using a Huion H610 Pro that has a green light once it is activated. But the current problem is that, It does not light up when I'm using the art tablet with my phone. I've already followed instructions from videos, which is plugging the USB adaptor to your phone and attach its cable to connect the art tablet. It doesn't work, doesn't appear a cursor, Nor light up. Not able to draw. Please fix this problem, I feel pretty ashamed my art tablet not being able to work with my phone, mean while my friend can.

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Orliza Amodia
said over 2 years ago

Hi Melboyur Hem, may you please check in your phone settings whether your phone has an On-The-Go (OTG) capabilities? Which Android version is your phone running on? Can you please provide your phone's specific model as well from your phone's setting?

Best Regards,
HUION Customer Supports
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Melboyur Hem
said over 2 years ago

I might need to ask how to check OTG, because I'm not that an expert to Phones but my android version is 11 based on the phones settings and my model is vivo 1901 (not vivo 1910, my mistake). Thank you very much for replying
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Orliza Amodia
said over 2 years ago

Hi Melboyur Hem, thank you for the reply. I believe your phone has an OTG feature which you can find it in your phone's specifications. According to our software engineers, they are still fixing some bugs on Android 11. We will be releasing an update when all bugs have been fixed. Hoping for your patience and understanding.

Best Regards,
HUION Customer Support