Black cursor huion mobile

Billy Thomas

started a topic 4 months ago

When on the mobile app using a tablet (H320M), when drawing the black cursor remains on screen untill making contact with the canvas instead of showing the current brush as normal.

mp4

21-05-22-14-...

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Orliza Amodia
said 4 months ago

Hi Billy Thomas, kindly open your Huion Sketch setting > Setting > Sketch Setting > turn off your Cursor. However, if you are using a Samsung S, A or J series phone, you won't see your cursor if you turn your cursor off.

Best Regards,
HUION Customer Support
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Billy Thomas
said 4 months ago

Thank you I am using a one plus 7t pro and this seems to be the case also this never used to happen will this be resolved?
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Orliza Amodia
said 4 months ago

Hi Billy Thomas, have you tried turning off the cursor on your One Plus 7T phone? Please try to uninstall the Huion Sketch app and install it again then check if this will resolve your issue.

Best Regards,
HUION Customer Support