Kamvas 13 - Pen Freezes

N 1 G H T

started a topic over 2 years ago

Hello, I recently got my tablet in January and it was working great until around 1 month after. First, it was small stuff like the green light would turn off then back on 2 times. But now the pen freezes every 2 seconds when I'm using it, and then the tablet's green light will turn off then on like 15 times before stopping. Please help :(

O

Orliza Amodia
said over 2 years ago
Hi N 1 G H T, please send an email to service@huion.com with the following information to be further assisted:
- Serial number (found at the back of your tablet, right after S/N)
- Order number
- Link where you purchased your tablet
- Your computer's operating system
- The version of the tablet driver you installed
- A link to a video of your cable connections and what happens when you turn your tablet on. Please include the status of your driver when the issue happens in the video. You can take the video using your phone and send it through WeTransfer or your can upload it to Dropbox or Google Drive. If you upload it, please make sure you remove the restrictions so anyone who has the link can access it.
Best Regards,
HUION Customer Support