Huion Kamvas 13 flickering screen issue

Hello, I just got my Kamvas 13 today and works just fine, I just noticed the screen flickering between normal colors and very bright colors... I don't want this to damage my tablet, so can anyone help me? Is there a solution for this?
  • Hi Alvaro José, may you please take a vide of your screen issue? 


    Best Regards,

    HUION Customer Support

  • Sure, you will notice the "flicker" on second 7-8 it happens very often and it's very annoying and makes me feel that somethings wrong with the tablet
    mp4
  • Here's another video maybe it is better than the first one, here you can appreciate the flickering.
    mp4
  • Hi Alvaro José, thank you for the videos. Does this happen even when you are using a different drawing program or even if you don't open any programs? Does the flicker only happen in your tablet and not your computer screen?


    Please make sure that you connect your tablet to a power source that provides a stable power connection. If you have access to another computer, kindly try connecting your tablet to a different computer and check if the flicker still happens. If it does, there are 2 possible causes of your issue; cable connection or your tablet itself. If replacing the cable does not resolve your issue, then the issue is caused by your tablet. Kindly send an email to service@huion.com with the following information:

    • Serial number (found at the back of your tablet, right after S/N)
    • Order number
    • The link to the videos you've provided to me. You can upload these videos through Dropbox or Google Drive and share the link.


    Best Regards,

    HUION Customer Support

  • I have not tried on a different computer just in case that's the problem, what should I do? In order to make it work on the one that I'm trying?
  • Hi Alvaro José, if your tablet works fine with a different computer, kindly check your computer's HDMI port if it's working well by connecting a different display screen. If the port is working well, please check your display driver or graphics card driver. You may need to update these drivers. 


    Best Regards,

    HUION Customer Support

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