HUION Kamvas 13 still randomly reconnecting and dissconnecting even after updating firmware and driver

I have already :
- update the firmware
- update the driver as well
- change the USB power management setting

and almost anything

but still the Kamvas 13 still randomly connecting and disconnecting.

Please kindly help

  •  Sonny, what firmware did you upload to your Kamvas 13?

    I've got the same problem with my Kamvas 13

  • Hi Sonny Gumelar and  Bob.panesar, kindly contact if updating the driver do not resolve your issue. When sending the email, please provide the following as well:

    • Serial number (found at the back of your tablet, right after S/N)
    • Order number when you purchased your tablet
    • Version of the driver or drivers you've installed
    • Your computer's operating system and version
    • Link to your video that shows your cable connection from your tablet to your computer and what happens when you turn your tablet on. Please capture your driver as well whether it continues to show "Device connected" or not. Kindly send it through WeTransfer or upload it to Dropbox or Google Drive and make sure that you remove the restriction so anyone who has the link will be able to access your video.

    Best Regards,

    HUION Customer Support

  •  I have submitted a ticket with the requested information.

  • Hi Bob.panesar, duly noted. We will reply to your ticket shortly.

    Best Regards,

    HUION Customer Support

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