HUION Kamvas 13 still randomly reconnecting and dissconnecting even after updating firmware and driver

Sonny Gumelar

started a topic 20 days ago

I have already :
- update the firmware
- update the driver as well
- change the USB power management setting

and almost anything

but still the Kamvas 13 still randomly connecting and disconnecting.

Please kindly help

B

Bob.panesar
said 16 days ago

Sonny, what firmware did you upload to your Kamvas 13?
I've got the same problem with my Kamvas 13
O

Orliza Amodia
said 5 days ago
Hi Sonny Gumelar and Bob.panesar, kindly contact service@huion.com if updating the driver do not resolve your issue. When sending the email, please provide the following as well:
- Serial number (found at the back of your tablet, right after S/N)
- Order number when you purchased your tablet
- Version of the driver or drivers you've installed
- Your computer's operating system and version
- Link to your video that shows your cable connection from your tablet to your computer and what happens when you turn your tablet on. Please capture your driver as well whether it continues to show "Device connected" or not. Kindly send it through WeTransfer or upload it to Dropbox or Google Drive and make sure that you remove the restriction so anyone who has the link will be able to access your video.
Best Regards,
HUION Customer Support
B

Bob.panesar
said 4 days ago

I have submitted a ticket with the requested information.
O

Orliza Amodia
said 3 days ago

Hi Bob.panesar, duly noted. We will reply to your ticket shortly.

Best Regards,
HUION Customer Support