PW517 Stopped Working

My PW517 has stopped working completely. It is unresponsive when trying to draw or use the buttons. I have tried changing the pen nibs but the problem still continues. The only other thing that I have noticed is the pen nib is loose and it may be damaged.

  • Hi Cody Strong, it is possible that you have not inserted the pen nib properly that is why it is loose and the pen does not work. May you please try to take it out again and insert it again? When you insert the nib, you will normally feel when the nib is firmly inserted. If this does not resolve your issue, please send the following to service@huion.com to be further assisted:

    • Serial number (found at the back of your tablet, right after S/N)
    • Order number
    • Link to a video as you replace the nib and as you try to use the pen on your tablet. Please send the video through WeTransfer or upload it to Dropbox or Google Drive and make sure that you remove the restriction so anyone who has the link will be able to access it. 


    Best Regards,

    HUION Customer Support

  • Hi I have the same problem as Cody Strong. I have replaced the nib multiple times yet its not working at all. Unfortunately I do not have access to an order number. The stylus is the PW517 as well. What should I do?


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  • Hi Owen Polidano, thank you for contacting us. May I know what operating system you are using. Does the pen work without the driver installed?

    Best Regards,

    HUION Customer Support

  • I have a Kamvas Pro 13 (2.5K) with a battery free pen PW517. battery free pen PW517 not responding. replaced tip several times. Unistalled then reinstalled drivers. Still did not repsond. Checked for updated drivers. There are none at this time. Only had this product for 3 weeks. Running Window 10 pro

  • Hi nicholas turley, thank you for contacting us. May I know if the driver shows "disconnected" when the pen stops working. Can the pen work without the driver installed?

    Best Regards,

    HUION Customer Support

  • I am not seeing anything that shows if the pen is connected or not. I don't think I've seen anything that indicates connection. But the pen is not working without drivers or with.
  • Hi nicholas turley, thank you for the reply. Kindly follow the steps below:

    1. Please close and exit from the Huion Tablet driver.  You can do this by right-clicking the Huion Tablet driver icon from the hidden icons in your screen's lower-right corner and clicking "Exit".

      image

    2. Install our TabletQC software, which you can download from this link: Huion TabletQC Tool.
    3. Check if the parameters on the left-hand side appear on the QC software. If you don't see the parameters, please unplug your tablet, plug it back in until the parameters appear, or reopen the QC software if needed.
    4. Draw on the QC software. You can choose to have pen pressure or use different colors as you draw from the "Menu" at the top using your mouse, or press the following keyboard shortcuts:
      a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
      b. B - change brush
      c. C - change color
      d. E - clear or erase
    5. Try pressing the pen buttons and the tablet's express keys (if your tablet has press keys). Test the dial, touch bar, or slider if your tablet has it, and check if the parameters change.
    6. Using a phone or other external camera devices, take a video as you perform all the steps mentioned above and send it to us (we recommend you upload the video to cloud storage such as OneDrive, iCloud, Dropbox, or Google Drive and share the link with us. Please don't forget to grant permission to anyone who has a link to view it). Please don't use screen recording; it is essential that we can clearly see both the tablet, the display, and your hand as you perform the test. Please refer to the screenshot below on what to observe and do in the TabletQC software.

      image


    Best Regards,

    HUION Customer Support


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