First time using Huion Kamvas pro 12
This is the first time I've bought a product from Huion. So my package with the product came in on 1/29/21 and I was excited to use it however, I had a major problem getting it to work. For instance when I plugged in the Type-C plug into the tablet even the slightest movement would turn it off. And when trying to plug in the USB and HDMI cables they weren't connecting to my laptop. So I don't know if something is wrong with the tablet itself as it does turn on or if it's the 3 in 1 cables that are broken. I could really use some helpful advice.
Hi Blazing Dave, thank you for choosing Huion. Do you have the Kamvas Pro 12 or the Kamvas 12? Kamvas Pro 12 can only work using the 3-in-1 cable while Kamvas 12 can work with USB-C to USB-C cable. If your tablet has 2 USB-C ports, it means that you have the Kamvas 12 and the lower USB-C port is for the USB-C to USB-C cable. Please refer to these FAQs: Huion Kamvas 12/13/16 (2021) FAQs.
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