First time using Huion Kamvas pro 12

Hello,

This is the first time I've bought a product from Huion. So my package with the product came in on 1/29/21 and I was excited to use it however, I had a major problem getting it to work. For instance when I plugged in the Type-C plug into the tablet even the slightest movement would turn it off. And when trying to plug in the USB and HDMI cables they weren't connecting to my laptop. So I don't know if something is wrong with the tablet itself as it does turn on or if it's the 3 in 1 cables that are broken. I could really use some helpful advice.

  • Hi Blazing Dave, thank you for choosing Huion. Do you have the Kamvas Pro 12 or the Kamvas 12? Kamvas Pro 12 can only work using the 3-in-1 cable while Kamvas 12 can work with USB-C to USB-C cable. If your tablet has 2 USB-C ports, it means that you have the Kamvas 12 and the lower USB-C port is for the USB-C to USB-C cable. Please refer to these FAQs: Huion Kamvas 12/13/16 (2021) FAQs.


    Best Regards,

    HUION Customer Support

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