KAMVAS pro 16 connecting issues and pen stopped working
Hello,
I have problems connecting my kamvas pro 16 to my laptop. If i open the instaled driver it says that the device is not connected. Everytime I want it to connect properly after uplugging the kamvas or shutting down my laptop, I have to reinstall the driver for it to work.
Also as of recently my pen stopped working at all and the tablet does not react to it.
I can not find any tubbleshooting for this problems.
I would really apreciate help.
Hi Mik, there are two possible causes of your issue; either the driver or your cable. To help us determine caused it, please follow the steps below:
Whenever you see the "Administrator Privileges" button on the driver, please click on it to give the driver necessary access to your computer.
If the above-mentioned steps do not resolve your issue, it is possible that your cable may be defective so please send an email to service@huion.com to be further assisted if your purchase is still within the warranty. Otherwise, you can just purchase a new cable from this link: Huion Kamvas Pro 16 3-in-1 Cable.
Best Regards,
HUION Customer Support