pen draws while hovering

hi , i have a huion tablet hs 610 
and the pen draws while hovering 
i bought in oct2020 from Huion agency in Egypt , the device still in warranty , and the pen in good condition and didn`t have any scratches , the agency refused change my pen and want for me buy a new one 
(59) Huionpro13 hovering problem - YouTube
my problem like this video 


  • Hi MohameD GamaL, all Huion products come with a 1-year warranty from the date of purchase, if it was purchased from our authorized online or offline platforms. If you purchased it from an unauthorized reseller, I'm sorry to let you know that we can't honor the warranty. Thus, you may need to purchase a new pen if the seller where you purchased it from won't provide a pen replacement. 


    Best Regards,

    HUION Customer Support


    1 person likes this
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