Cursor freezing and lagging when I press pen buttons

cursor freezes and lagging when I'm trying to press pen buttons. I use windows 10 and kamvas pro 16

I can't use color picker while I'm drawing, cursor just freezes

I made this bind on my keyboard and there were no such lags

It only happens with these pen buttons

Same thing on another pc and laptop

I don't know how to fix that please help :c

https://youtu.be/2tpq7Bq41pQ

https://youtu.be/Ml30S8cagBY

  • Hi La izd, based on this video, https://youtu.be/Ml30S8cagBY, the color picker seems to be working. It is normal that the color picker shortcut won't function on the driver as seen in this video, https://youtu.be/2tpq7Bq41pQ, since you have to open the drawing first before you click on shortcut button to perform the said function. 


    Best Regards,

    HUION Customer Support

  • I can't comfortably work with tablet because it don't seems to be working. This lag constantly appears after couple presses on these buttons, freezes and don't pick my color. If it's normal I'd like to make refund.

    It's really not normal, my pen probably broken please help.

  •  or send me another pen -shrug-


  • Hi La izd, thank you for the clarification. It was not clear in the video that you have to click the button before a color is picked. Kindly try to do the following:

    1. Uninstall the current driver you are using and install version Driver_14.8.166.1482_HID which you can download from this link: https://www.huion.com/download/ 
    2. Please refer to this article and video on how to properly install and uninstall the driver:
    3. If installing a different driver won't resolve your issue, please try reinstalling SAI.
    4. Try to use a different drawing software and check if the pen's button won't function properly as well.


    If the steps provided above won't resolve your issue, we may need to test your pen using our QC software which we can further assist you through your ticket.


    Best Regards,

    HUION Customer Support

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