H320M Tablet locking cursor in place

 

The above tablet was purchased around a year ago. The tablet and pen last worked the second week of December. The tablet and pen have not been used since then, and were stored safely in their carrying case. Upon removal from the case and in attempting to use them again, they lock the cursor in place when plugged into the computer. The buttons on the tablet still work during this time, and the mouse will temporarily and very briefly move the cursor, before being forced back to the same position as before. The buttons on the pen do not work during this time. Occasionally, when plugging the tablet in, the cursor will not become stuck in one place, though the pen still does not work during this time. If this happens, opening the Huion tablet program and navigating to the pen section causes the mouse to again become locked in place toward the upper right or top-middle-left of the screen. Only unplugging the tablet or removing the device in windows stops the issue persisting. Things I have tried, which do not work, are as follows:

Restarting the computer.
Uninstalling the Huion program and removing the drivers, then reinstalling both from the Huion website.
Moving the tablet to a different USB port.
Using a different USB-C cable.
Removing the tablet from windows and adding it again.
Disabling Windows Ink.
Changing the effective area of the tablet.
Changing pen nubs.
Using the tablet on a different PC entirely.
Using the tablet on an Android phone.

1 person has this problem
  • Hi Jeremy Webb, thank you for providing the steps you've done so far. Have you tried using your tablet without the driver? What driver version/s have you tried? 


    It is possible that we may need to test your tablet using our QC software. We will further assist you through your ticket.


    Best Regards,

    HUION Customer Support.

  • no se donde publicar mi problema, pero a mi me pasa algo similar. tengo una inspiroy h320m y la luz de mi tableta siempre esta prendida. Paso el lápiz por la tableta y no se mueve. Además hace que el puntero de mi mause se vuelva loco. No se que hacer, ya que realice todo los pasos que han dicho.

  • Hi re:demon-fics, I'm sorry about the issue you're having with your H320M tablet. May I know which steps you've done? Have you done the following steps?

    1. Uninstall and reinstall the tablet driver or install the latest version.
    2. Uninstall the tablet driver and use the tablet without the driver (skip this step if your computer is running on MacOS Catalina or later)
    3. Use a different cable.
    4. Connect your tablet to another computer.

    If you have done these steps before but continue to experience the same problem, please let me know and provide the following so I can assist you further:

    1. Your computer operating system and version
    2. The tablet driver version you installed (go to the driver "Settings" > "About" tab)
    3. Your tablet's firmware version (go to the driver "Settings" > "Device" tab)

    Best Regards,

    HUION Customer Support

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