Hi, I bought Kamvas 13 last December 25 and it worked fine for a week and then it suddenly won't turn on. I plugged all the cables properly but it still doesn't work. I emailed the support team regarding my problem, sent a video of my pen display and all the information needed like order number and serial number, etc. It has been 3 days and there is no reply from them. My ticket said that it's being processed and has an agent assigned but there's no update from them. I also tried the chat option but it said the team was currently offline. 

Is there anybody here who can help me? 

  • Hi Franchesca Del Mundo, we apologize for the delay in replying to your ticket due to the high ticket volume we are currently experiencing. We will reply to your ticket as soon as we get back tomorrow. Our operation hours is between 9:00am - 12:00pm and 1:30pm - 6:00pm, Mondays to Fridays. Hoping for your patience and understanding.

    Best Regards,

    HUION Customer Support

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