Need help

why did I not touch the tablet using the pen (just above the tablet) but he became like I had pressed on the tablet..can you help me ???
  • Hi Nabil Waji, if the pen seems to write even when not touching the tablet's surface, this is what we call the "hovering issue". Please try the steps found in this article that can help solve the issue: Hovering Issue with Huion Digital Pen. In case the issue won't get resolved, please send the following to service@huion.com to be further assisted:

    • Serial number (found at the back of the tablet)
    • Order number (when you purchased the tablet)
    • A video as you use the pen on your tablet. Please make sure we can see your pen, tablet and computer screen on the video. Send it through WeTranfer or upload it to Dropbox or Google Drive and send the link to us. Make sure to remove the restrictions on the video if you upload it so anyone who has the link can access it.


    Best Regards,

    HUION Customer Support

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