kamvas 13 usb c cable no signal

Jael Betancourt

started a topic 2 months ago

hello, i have the kamvas 13 2020 model in violet. i had been using the 3 in one cable which works fine but ordered the usb c cable and power usb as an alternate because i have one HDMI which i use for my monitor and had to unplug it eveytime i used my kamvas 13. I have the cable and it wont work, i have a usb c 3.2 gen 1 on my laptop and plugged the power into the wall. The tablet turns on then the light turns red with a no signal screen and enters sleep mode. Is the something I'm doing wrong?

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Orliza Amodia
said 2 months ago

Hi Jael Betancourt, can you please check if your laptop's USB-C port capable for display connection? Kindly refer to this article to check whether your USB-C port has the necessary capability: List of Compatible Devices Support USB-C to USB-C Connection with Huion Displays.

Best Regards,
HUION Customer Support