Huion kamvas 13 USB problem
Hello my USB keep disconnecting and connecting without me touching them causing the pen unabble to work. AS i check on my device manager it said there's problem with the USB. So i decided to buy a new cable. However the same thing happen again. I've been trying everything from uninstalling and reinstalling the driver, restarting and disconecting the usb, from the device manager using different pc and laptop and even the pen. Im just going to assume there's perhaps something wrong with the new driver? Or is there a problem that im not aware? I've been using my Studio Kamvas pro 13 for a year now and i love it so i would love to be able using it again.
Hi Furan Furan, do you encounter a pop-up message saying "USB Device not recognized" when you connect your tablet to your computer? If you do, please try the steps found in these articles: How to Fix “USB Device not recognized” Error and How to fix “USB device not recognized” error on Huion Kamvas 13?
Best Regards,
HUION Customer Support
Hello, i actually already following this step multiple time and it do nothing. Like i said i had done everything but nothing work.
Hi Furan Furan, I'm sorry about that. A ticket will be created so you can be assisted further.
Best Regards,
HUION Customer Support
Having same problem, changed the 3 in 1 cable with usbC on 2 different Windows PCs on win10 and win11.
Same problem, to minimize the amount off removed device, on 1 computer had to disable Steam and Ubiconnect auto start. Then when I want to play, i poweroff my tablet and fireup the services.
Thank you for your time
Hi Deepinart, We want to clarify with you if the issue happened suddenly but it worked properly before? If so, have you changed the way you connect the tablet to your computer? We are not sure what the meaning of "changed the 3 in 1 cable with usbC on 2 different Windows PCs on win10 and win11". Do you use the USB-C adapter with the USB cable of 3in1 cable? We also recommend you read these articles: How to Fix “USB Device not recognized” Error and How to fix “USB device not recognized” error on Huion Kamvas 13?
Best Regards,
HUION Customer Support