warranty of item

my item was not working properly because of the usb port..
  • Hi chrisell escalon, kindly provide a video that clearly captures your tablet's USB port condition so we can check on it. Since you already have a ticket, kindly send the video link in your ticket reply and please try the steps provided which may resolve your issue.


    Best Regards,

    HUION Customer Support

  • My item is not turning on? buttons work though
    MOV
  • Hi Arieta Siaulyte, have you tried the steps found in this article: What to Do If Your Huion Pen Display Shows A Black Screen or No Signal? If you have and still got the same result, it is possible that your cable may be defective. We will further assist you through your ticket since we would need additional information from you.


    Best Regards,

    HUION Customer Support

Login to post a comment