All the issues with my Huion Q11K

P5ykh0t1k

started a topic over 2 years ago

I have a Q11K and for the first week or so it worked great! No issues! After that, though I had issues with almost everything. The first problem I encountered was that the pen stopped working and was unresponsive. Sometimes the pen worked and sometimes it didn't. Other times the pen registered that I was clicking the surface of the tablet when I wasn't. The next thing that happened was that the wireless and wired adapter broke and for them to work I had to hold them down the entire time. Then the USB port broke. At this point, I give up.

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Orliza Amodia
said over 2 years ago
Hi P5ykh0t1k, I'm sorry to know about your issues. Kindly send an email to service@huion.com with the following information so we can help you further:
- Serial number (found at the back of the tablet)
- Purchase order number
- Link where you purchased your tablet
- The version of the tablet driver that you installed (if you installed one)
- Your computer's operating system and version
- Link to a video of your issue. You can just use your phone in taking the video so we can clearly see what happens when you try using your pen, if your tablet's light turn on when you touch your pen on your tablet's surface, when you press your tablet's press keys, when you use your wireless receiver, and the USB port that broke. You can send the video through WeTransfer or upload it to Dropbox or Google Drive. If you upload it, please make sure that you remove the restrictions so anyone who has the link will be able to access it.
Best Regards,
HUION Customer Support