Can't charge my HUION INSPIROY Q11K driver

Aube Mendes Afev

started a topic 3 months ago

Hello everyone ! Like I told on the title, I can't charge the driver. However I follow very precisely the instructions: I uninstall every applications and turn down my antivirus, but the loading freeze at the middle of the process and I don't know why...

I'm very sad because it is a gift bought on Amazon yesterday and it is very important for me.

Thanks for helping me

O

Orliza Amodia
said 3 months ago

Hi Aube Mendes Afev, do you mean that the driver installation is stuck halfway? If so, kindly check out this article: What To Do When Driver Installation Is Stuck Halfway.

Best Regards,
HUION Customer Support
A

Aube Mendes Afev
said 3 months ago

Thanks for your answer! I just followed the instructions of the website, but it didn't work... I don't know what to do now...
O

Orliza Amodia
said 3 months ago

Hi Aube Mendes Afev, I'm sorry to know that. I'll create a ticket for you so we can further check on your issue.

Best Regards,
HUION Customer Support