Huion 2020 kamvas 13 usbc to usbc andriod connection

Jordan Gonzalez

started a topic over 2 years ago

I bought a 3.2 usbc to usbc cable for charging and syncing data that works fine when connected to my macbook, but when connected to my samsung note10+ it shows a no signal screen. Also when connected to my phone, the buttons on the tablet have inputs to my phone screen

O

Orliza Amodia
said over 2 years ago

Hi Jordan Gonzalez, when you connected your Kamvas 13 to your Samsung Note10+, did you connect your tablet to a power source such as a power bank as well? If your tablet is not getting enough power, it can result to a "no signal" screen. Kindly check out this video on how to connect your tablet on an Android device: HOW TO CONNECT KAMVAS 13 TO ANDROID DEVICE?

Best Regards,
HUION Customer Support
J

Jordan Gonzalez
said over 2 years ago

Yes, the tablet is able to turn on without the phone connected. Either way the tablet still says no signal, but i thought there must be some sort of signal if the buttons are able to interact with my phone and the cord works fine for other devices
O

Orliza Amodia
said over 2 years ago

Hi Jordan Gonzalez, if your connection is similar as that in the video I've shared but still got the "no signal" issue, we have to check your connection further. I'll create a ticket for you since I will need more details from you.

Best Regards,
HUION Customer Support