Huion Kamvas 13 keeps reconnecting and disconnecting

Hiya, I recently bought a Kamvas 13 from Amazon and it's honestly a very nice upgrade from what I was using previously, but there's just one big issue that's been apparent for the past few days: it will randomly start a cycle of disconnecting and reconnecting and won't stop for several minutes. It's quite annoying and very hindering to work with.

I've made sure the 3-in-1 cable is secured in their proper places, but it still continues! I've even tried plugging the usb to every single usb port on my computer with no luck. Any help? I'm suspecting a driver issue or a bad tablet.

3 people have this problem
  • Hi Tory Newsome, thank you for posting your issue. This issue may be caused by either the 3-in-1 cable or your computer or tablet port. We have replied to your ticket and we look forward to receiving your reply so we can determine which caused your issue. What we can assure you is that we will do our best to resolve your concern so you can enjoy using our products.

    Best Regards,

    HUION Customer Support

  • I have the exact same issue (Windows 10, Kamvas 13, 3-in-1 cable). Please let me know if you find a solution.

    I have tried:
    Firmware and Driver update
    Different USB ports on motherboard
    Pugging in the red USB power (same result plugged in or not)
    Different USB ports on a PCI Express expansion card
    Changing Windows and BIOS USB power settings.

    I suspect some sort of driver (power/time out) issue.

    1 person likes this
  • Hi Mike Chernett, as I've replied to your post on a different topic, it is possible that your issue is caused by your cable. Kindly provide your serial number, purchase order number and a video of your issue (not a screen capture video) through your ticket so we can further assist you.

    Best Regards,

    HUION Customer Support

  • I have the same issue with a brand new Kamvas 13.  Did Huion solve it for anyone?

  • Hi mark robertson, as I've replied to your post from a different topic, if you experience a connection issue with your Kamvas 13, kindly send the following information to

    • Serial number (found at the back of your tablet
    • Purchase order number
    • Link where you purchased your tablet
    • A link to your video that clearly captures your connection issue. Please try capturing as you connect your tablet to your computer and turn your tablet on. Please send the video through WeTransfer or upload it to Dropbox or Google Drive and share the link in the email. If you upload it, please make sure to remove the restrictions so anyone who has the link will be able to access it.

    We will assist you further through email since we would need more information about your tablet and your issue.

    Best Regards,

    HUION Customer Support

  •  I've attempted buying a cable already to see if this would fix the issue, I have tried USB-C, and I have attempted to use the charger and not use the charager etc... change ports etc.

    This is not a cable issue, this is not a hardware issue. I'm sorry Orliza, but this is not hardware. This is a driver and software issue and will not be fixed by any replacement parts. We need a firmware upgrade or a complete and total recall of Kamvas 13's. 

  • I completely agree Kody. My tablet has been having issues to this day. The problems even worse than they were initially. It now disconnects / reconnects pretty much 80% of the time I'm working, from anywhere between 3 seconds to 5 minutes at a time. Needless to say, it makes it extremely difficult to work.

    I've tried every single solution I've been given, none of which made any impact. And now, the tablet doesn't even connect to the driver suite.

    1 person likes this
  •  I am going to try and contact Huion and see if they will give me a coupon or something to compensate for lost time so I can return this and hopefully get a Kamvas 16, I heard the issues aren't existant on that platform? Which is just a totally wonky thing to me they can get the drivers right there but not on the 13.

    It's a shame, the Huion Kamvas 13 is perfect for what I need, concepting and doing fast work for our artists and my own so I really need an art tablet and my old non Huion died recently. I figured I would upgrade to a display... it seemed great and then this connectivity driver issue started.

    There should be, at least, worldwide recall of Kamvas 13 if they cannot figure out or even acknowledge that this is an issue with the drivers and not hardware.

    1 person likes this
  • I also am having the exact same problem. I received my tablet as a birthday gift and 2 weeks in it started the disconnect reconnect loop. I’ve been searching everywhere for a fix to it but everything leads here. Has support found any fix to this? It’s clearly nothing to do with the cables.
  • Hi _Lazzy, kindly send the following to to be further assisted:

    • Serial number (found at the back of your tablet, right after S/N)
    • Your order number
    • Your computer operating system
    • Version of the tablet driver you installed
    • A short video of your connection issue.

    I've posted the steps you can take on another forum which you can check using this link: Forum: Kamvas 13 Keeps Disconnecting and Reconnecting.

    Best Regards,

    HUION Customer Support

  • Topic of the same issue: Kamvas 13 disconnection and reconnection issue