Kamvas 13 not working

Javiera Díaz

started a topic almost 3 years ago

I just bought a Huion Kamvas 13, it arrived a few days ago. I followed all the instructions to install my tablet, but despite that, it does not work. It is just working as a second monitor, I can not use the pencil and the USB will not recognize the connection at all. I also tried installing older versions of the driver, but it seems to be useless. I have been trying a lot of ways to make it work, followed Youtube tutorials once I noticed the manual will not help me, but whatever I did it, it was useless. I'm considering a refund or return because it is exhausting to be fighting all this time to use a product that is NEW and should be easy to install.

I hope you can help me solve this. Thanks.

O

Orliza Amodia
said almost 3 years ago

Hi Javiera Díaz, I'm sorry about your connection issue. We have replied to your ticket with some troubleshooting steps to help us determine the cause of your issue. If you don't see our reply in your inbox, kindly check your spam or trash folders. We look forward to your ticket reply so we can further assist you from there.

Best Regards,
HUION Customer Support
D

Dylan Marc Thomas
said over 2 years ago

Hi, im experiencing the same problem.
O

Orliza Amodia
said over 2 years ago

Hi Dylan Marc Thomas, are you using the 3-in-1 or the USB-C to USB-C cable? If you are using the 3-in-1 cable, please make sure that you plug the black USB end to your computer. This end is responsible for the data connection between your tablet and your pen to your computer. Make sure that your computer's USB port is also working well.

Does the tablet driver show "Device connected"? Kindly try to uninstall the driver, unplug your tablet from your computer, then plug it back in. Then test if your tablet works even without the driver.

Best Regards,
HUION Customer Support