Hi eta mitlu, did you recently update your operating system? Have you tried uninstalling and reinstalling your tablet driver, or updating it to the latest version? Which version are you currently on?
Kindly try these steps:
Uninstall and reinstall the driver, or install the latest version
Use your tablet without the driver (ensure you unplug and re-plug your tablet after uninstalling the driver), and check if your tablet works without the driver
Use another cable
Plug your tablet into another USB-A port
Try using another computer, if you have access to another unit
Please let me know if the steps above fails to resolve your issue so I can create a ticket for you and we can test your tablet further.
Best Regards,
HUION Customer Support
e
eta mitlu
said
2 months ago
I tried all of the options already and it doesn't work the problem started when I updated to the latest version of the driver and the tablet broke it eats ram when connected to any Computer and it doesn't stop growing till the computer crashes connected it to a computer with no drivers it still does the same thing
Hi eta mitlu, thank you for your reply and the screenshots. I have sent a reply to your ticket to ask for additional information. Kindly reply to your ticket so I can assist you further. Thank you.
Hi Vyusti Mayekar, may you please check if your tablet driver is showing "Device disconnected"? If it does, please try to follow the steps found in this article: What To Do When Huion Driver Shows Device Disconnected?.
Kindly answer the following questions as well:
Best Regards,
HUION Customer Support
Hello, I have the same tablet and the same issue. The driver says the device is connected.
- My OS is Windows 10.
- I have the most recent driver (from July, just updated).
- The tablet lights up when my pen is near, but NOT when I press the keys.
The express keys don't work across a multitude of programs. Everything else is normal.
Is there any other solutions I might try?
False alarm. The lock was switched on. Apologies for the inconvenience
Hi Midori Sketches, not a problem. Feel free to reach out to us again whenever you have questions or concerns.
Best Regards,
HUION Customer Support
my tablet buttons stoped working too but its not a lock problem
i think they died when i updated it because it started disconnecting and reconnecting and used like 9 gigs of ram at one point
i shouldn't have updated it now buttons don't work and there are memory leaks
Hi eta mitlu, did you recently update your operating system? Have you tried uninstalling and reinstalling your tablet driver, or updating it to the latest version? Which version are you currently on?
Kindly try these steps:
Please let me know if the steps above fails to resolve your issue so I can create a ticket for you and we can test your tablet further.
Best Regards,
HUION Customer Support
Hi eta mitlu, thank you for your reply and the screenshots. I have sent a reply to your ticket to ask for additional information. Kindly reply to your ticket so I can assist you further. Thank you.
Best Regards,
HUION Customer Support