Function button on Kamvas 13 is stuck

Matthew Johnson

started a topic about 1 year ago

We just opened our new Kamvas 13 and the Function button appears to be stuck. Every time we start the device up it goes to the Backlight settings and we cannot close those or navigate to any other menu. As a result the tablet is unusuable.

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Orliza Amodia
said about 1 year ago
Hi Matthew Johnson, I'm sorry to know about your issue. Kindly send the following information to service@huion.com for further assistance:
1. Serial number (found at the back of your tablet)
2. Purchase order number
3. Link where you purchased your tablet
4. Link to the video that shows your issue. You can just use your phone in taking the video and provided that we can see the tablet and the screen as you try to press the affected button. You can send the video through WeTransfer or upload it to Dropbox or Google Drive. If you upload it, please make sure to remove the restrictions so anyone who has the link will be able to view it.
Best Regards,
HUION Customer Support
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Libby Snow
said 8 months ago

Hi I'm having the same problem
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Orliza Amodia
said 8 months ago

Hi Libby Snow, please send the email with the necessary information so we can assist you further. Thank you!

Best Regards,
HUION Customer Support
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Diego_ EF
said 4 months ago

same problem
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Orliza Amodia
said 4 months ago

Hi Diego_ EF, kindly press the stuck button and gently turn it to either left or right until it gets released.

Best Regards,
HUION Customer Support