HUION Q11K pen not working whatsoever.

I received my Huion Q111K wireless tablet (serial no. 84T24SH06388), yesterday.  I followed the exact instructions and installed the drivers from the CD came in the package.  The tablet is recognized but the pen does not function whatsoever.

I let the pen get charged overnight.  Still no response.

 

I uninstalled the drivers and installed the latest drivers that I downloaded from the website.  Again, tablet is recognized, but the pen is totally response-less.  I have tried all these while hardwiring the tablet through the USB port.  In the wireless mode it does not get recognized either.

 

I uninstalled again, reinstalled, making sure that NORTON antivirus was completely off.  Once again, the tablet is recognized by the configuration software, but the pen does not respond. 

 

I then repeated installation on another laptop.  The same issue!

 

Is there any thick I am missing before returning the tablet?  Ironically the user manual states "1. Make sure power is on" Bit, There is no power switch; isn't the power on at all times (so long as the pen is charged)?

Regards, 

Farid

  • Hi Farid Taheri, thank you for doing the steps to troubleshoot your tablet. I have replied to your ticket and we will assist you from there.


    Best Regards,

    HUION Customer Support

  • I just did the same thing—redownloaded drivers, nothing. The tablet is recognized but the pen does not work at all


  • In my opinion, HUION has a set of flawed pen with this class of their tablets.  I returned my tablet for a refund.  


    I also had (and still have) a H610 Pro tablet of HUION.  The tablet has been extremely sensitive to many things, including other device drivers.  I expended a significant amount of time and effort to get it working.  Ironically, the tablet does not function in my PC with its newest drivers, while it works (reasonably well) with the original drivers that came on a CD (thank God I still have the CD).


    The worst issue is that they do not have a live agent/support in North America.  I do not understand why such an apparently huge company would not afford an agent/support in North America!


    I must say that finally when they get your message, they make an effort to provide support.  However, unfortunately, in my case, it was too late!

  • Hi Amy.c.frueh, I'm sorry to know about your pen issue. We appreciate that you have tried some of the troubleshooting steps. We have replied to your ticket and we would like to test your tablet using our software to help us determine the root cause of your issue. We look forward to your reply through your ticket so we can find a solution to your issue.


    Best Regards,

    HUION Customer Support

  • Hi Farid Taheri, we appreciate your feedback on our products and services. Rest assured we will continue to further improve our products and services. 


    Best Regards,

    HUION Customer Support

  • Hi, I am having the same issue. Updated the drivers etc. No luck. Pen suddenly stopped working. Please help.

  • Hi Ali, we may have to test your pen using our software. Kindly check our reply to your ticket in your email. 


    Best Regards,

    HUION Customer Support

  • Hi, I am also having the same problem - my pen only works when connected with the wire, but nothing when wireless, how could I get assistance?

  • Hi JLRock604, since your pen only works when connected to the charging cable, it means that the Lithium-Ion battery inside your pen can no longer hold a charge. If your purchase is still within the 1-year warranty (2 years for EU), kindly send the following to service@huion.com so we can help you with your pen replacement:

    • Serial number (found at the back of your tablet, right after S/N)
    • Order number
    • Link to your video as you use your pen while connected and not connected to the charging cable.

    However, if your purchase is no longer within the warranty period, you can just purchase your pen from this link: Huion Digital Pens. If you are not sure which pen is compatible with your tablet, please provide the first 7 digits of your tablet's serial number so I can assist you with which pen model you should purchase.


    Best Regards,

    HUION Customer Support

  • This company is the worst company that I have dealt with in the past 30 years that I have using computer peripherals!  I asked a question three months ago and today I got an answer for my question.  If this is not bizarre customer service, then what is it?!

  • Hi Zack Vizeman, I'm sorry if you feel that way. May I know where you asked your question? I tried to find your question from your contact history, however, I'm sorry but I could not find any. Is it from a specific website? 


    I hope you can shed light on how you tried to contact us before so we can find what caused the delay and further improve our services. Looking forward to your reply.


    Best Regards,

    HUION Customer Support

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