Can't connect the tablet to the app on mac

Virginia Mayer

started a topic about 3 years ago

I got the H610Pro model for Christmas last year and I'm currently trying to make it work on my MacBook pro (2015). I installed all the things it told me to install and i can use my pen on my tablet to move the mouse but i can't get it to connect to the actual app from Huion. I tried researching it and it seems like i have to give it permission first but nothing pops up so i can do it. I'm not sure what else to do or how to find it in the settings to give it permission to access the app. I deleted and reinstalled the app a few times as well.

O

Orliza Amodia
said about 3 years ago

Hi Virginia Mayer, the H610Pro model has 3 versions; H610Pro (2048), H610Pro (8192) and H610Pro V2 (8192). May I know which version you have? Kindly provide the Mac OS version you have and the tablet driver version you've installed.

Best Regards,
HUION Customer Support
A

Alberto Schmidt
said over 1 year ago

How can you tell which version???
J

Jazz4Two
said 7 days ago

I have the following Model: Huion Hd610Pro v2 that worked at one time, but I'm not sure what driver to use. Perhaps you could point me in the right direction.
O

Orliza Amodia
said 6 days ago

Hi Jazz4Two, you can download the driver from this link: Huion Download Center. You can select the following:
You can refer here on how to uninstall your old driver and install the new one: Huion Support: General Settings - Setup & Use.
Best Regards,
Huion Customer Support