Can't connect the tablet to the app on mac

I got the H610Pro model for Christmas last year and I'm currently trying to make it work on my MacBook pro (2015). I installed all the things it told me to install and i can use my pen on my tablet to move the mouse but i can't get it to connect to the actual app from Huion. I tried researching it and it seems like i have to give it permission first but nothing pops up so i can do it. I'm not sure what else to do or how to find it in the settings to give it permission to access the app. I deleted and reinstalled the app a few times as well. 

  • Hi Virginia Mayer, the H610Pro model has 3 versions; H610Pro (2048), H610Pro (8192) and H610Pro V2 (8192). May I know which version you have? Kindly provide the Mac OS version you have and the tablet driver version you've installed.

    Best Regards,

    HUION Customer Support

  • How can you tell which version???

  • I have the following Model: Huion Hd610Pro v2 that worked at one time, but I'm not sure what driver to use. Perhaps you could point me in the right direction.

  • Hi Jazz4Two, you can download the driver from this link: Huion Download Center. You can select the following:

    You can refer here on how to uninstall your old driver and install the new one: Huion Support: General Settings - Setup & Use

    Best Regards,

    Huion Customer Support

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