Kamvas 12 pro display static

I have had the Kamvas 12 pro since december with no issues whatsoever. Recently I bought a new laptop. initially there were no problems except for some screen and pen problems I was able to resolve quickly. However, now when I plug in the tablet the display appears and quickly changes into static with what I assume to be an error message. I've mitigated this issue the first time by fixing my cables, but they dont seem to be the issue for this.

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  • Hi Matteo Onofrio, are you using an AMD Radeon graphics card? If you do, please check out the attached video from this article: Solution to the Snowflake Issue. If this won't resolve your issue, please send an email to service@huion.com with the following information:

    • Serial number (found at the back of your tablet)
    • Purchase order number
    • Link where you purchased your tablet
    • A video as you follow the steps in the video. You can send the video through WeTransfer or upload it to Dropbox or Google Drive and make sure that you remove the restrictions so anyone who has the link can view it.

    Best Regards,

    HUION Customer Support

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