Change screen area (Q620M, MacOS)

Please add the possibility to edit the screen area manually. I have an ultra-wide 5120x1440 monitor and can only use a narrow part of the tablet surface. My old wacom intuos lets me use only a half of my screen and keep the same proportions of the tablet surface and the screen area.


Besides that the tablet is perfect, but it is unusable to me right now.

  • Hi  Максим Барановский, we are sorry for any confusion caused to you. Kindly note that you can go to the "Work Area" section of our driver and drag the small green boxes to adjust which part of your screen can only be covered by the tablet. 


    Best regards, 

    HUION Customer Support

  • Hi @Beverly Lin
    Thanks for your quick reply. You're right, this works perfectly in Windows (i just checked it). But not in MacOS (High Sierra, latest drivers). I don't see the green boxes (and any other active objects) appearing when I hover over the screen edge


    I can resize the green area but not the red one(

    image


  • Hi  Максим Барановский

    We will create a ticket for you so we can look into this issue. Please reply to us in the ticket and provide the product information so we can help you further.


    Best regards, 

    HUION Customer Support


    1 person likes this
  • Hi I had the exact same issue on my Mac. My tablet works just fine, but because of how wonky the computer to tablet ratio is, it is extremely difficult to draw. I was wondering if there was anything you guys could do to fix that. 

  • Hi Kiersten Koets, have you tried clicking on "Display Ratio"? Using this setting means that the tablet's ratio will use that of your computer screen's ratio. For example, if your screen has a ratio of 16 by 9, then your tablet will also use that same ratio. This will normally fix the kind of issue that you are currently facing. Otherwise, try to reinstall the driver by following the steps found in this video and click on "Display Ratio" again: How to Install/Uninstall Huion V14 Driver on Mac OS (Video).


    Best Regards,

    HUION Customer Support

  • Thank you! I tried it before, but when I would change the ratio it wouldn't apply it so that never worked. I was also wondering if there is a way to change the area of the computer screen my tablet can work on. Exactly like the other user, it wont let me change my computer screen's work area. ( The red area. This is not my photo, but it's exactly whats happening on my computer.)image

  • Hi Kiersten Koets, thank you for the update. If you have tried reinstalling the driver, restarting your computer and adjusting the tablet driver's work area before (making sure you click on "Apply" or "OK" after adjusting it), but the driver won't save the changes you've made, please provide the following information:

    • Tablet's model
    • Computer operating system and its version
    • Tablet driver version installed
    • Computer program and version you use


    Best Regards,

    HUION Customer Support

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