Q11k

I have has this tablet for a week! 


Work area would sometimes glitch and I could not move to all of screen


Now after window 10 and photoshop update.


It is pretty much useless,  will not - even though is set up to do so


Work left-handed

Move to a second screen

No pointer/hand  just a dot on screen


 I have un-installed and installed several times to no avail


Help please, I really liked it when it worked.. feeling very disappointed.


1 person has this problem
  • Hi  Donna O'Donoghue, we are sorry to know the software issue you encountered. We will create a ticket for you so we can look into this issue. Please reply to us in the ticket and provide the product information so we can help you further.


    Best regards, 

    HUION Customer Support



  • Hello! I have the same problem is there a way I can fix it?

  • Hi Petyaevas, I'm sorry to hear that you are experiencing problems with the tablet. It would be appreciated if you could take a video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). You can use your phone in taking the video provided that we can clearly see both your screen and your pen.

    Best regards, 

    HUION Customer Support

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