Kamvas 13 - USB Ports Shutting Off Randomly

I believe I made the mistake of plugging the red power cable into my computer's motherboard. Ever since, my computer's USB ports turn off without warning before starting back up. This has made me too worried to use the product and is effecting normal PC use. I've tried most methods of keeping USBs from losing power that I could find online and I even reset my BIOS to no avail. 

I really need help because otherwise I will have to buy a completely new motherboard and return the Kamvas 13 I just got. 

  • Hi Austin Duffy, if you plug the red USB-A end of your 3-in-1 cable to your motherboard, the power that the motherboard can supply is not sufficient enough to run the Kamvas 13. Thus, it would be best to connect the red USB-A end directly to a power source that can provide at least 5V 2A power to your tablet. 

    Best Regards,

    HUION Customer Support

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