My GT-191 v2 tablet has malfunctioned

My kamvas GT-191 v2 drawing tablet has stopped working correctly. It is suddenly not detecting my pen correctly anymore, it has worked fine up until now, and then just stopped registering the pen anymore while I was drawing. Reinstalling the drivers hasn't done anything, and the problem persists on different computers.

Things I tried:

- Reinstall the drivers.

- Try on a different computer.

- Change pen nibs.

Are there any other possible solutions? Any assistance would be appreciated. (I own one pen, so I can't test if the issue lies with the pen.)

The issue:

  • Hi Cas.vmeurs, thank you for the video and for providing the steps you've done so far. I will convert this post to a ticket so we can test your tablet using our QC software.

    Best Regards,

    HUION Customer Support

  •  my kamvas GT-191 isn't displaying and I think it has to do with the USB cable.

    the USB cable connects for 3 seconds before disconnecting. I don't know what to do with my current cable or where I can get a new one.

  • Hi gonzalez 01, I'm sorry to know that. Do you have a printer? If you do, you can check if your printer uses the same USB cable as that with your GT-191 tablet. But if you don't, you can purchase a USB-A to USB-B cable using this link: USB-A to USB-B Cable for Pen Display.

    Best Regards,

    HUION Customer Support

  •  I tried the printers USB cable and it didn't work and now I think that the problem has to do with the tablet USB port it's self. is there anything i can do about that?

  • Hi gonzalez 01, I'm sorry to know that it didn't work even with a different USB cable. Kindly try the following steps:

    1. Try using a different USB port on your computer
    2. Do you have access to another computer? If you do, kindly try connecting your tablet to another computer and check if you still encounter the same issue. 

    If you still encounter the same issue after trying the above-mentioned steps, I believe your tablet's USB port is defective. All Huion products come with a 1-year warranty for all units purchased from our authorized online and offline platforms. If you purchased your tablet within a year ago, then let me know so we can assist you further. However, if your purchase is more than a year ago, I'm sorry to let you know that all repairs are done in our factory and the shipping fees may be expensive. It may be better to just purchase a new one.

    Best Regards,

    HUION Customer Support

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