Problem with my HS611

ツ

ツ hailee ツ

started a topic over 1 year ago

I just got the HS611 tablet just as yesterday and a few hours after using it, it just wont connect to my computer I unplugged and plugged the chord in. I restarted my computer everything, I just don't know what's going on it wont connect at all.

Many thanks if you help me :)

O

Orliza Amodia
said over 1 year ago
Hi ツ hailee ツ, may you please answer the following questions:
1. What computer operating system and version are you running on?
2. What driver version/s have you installed?
3. Does the driver show as "Device connected"?
4. If you are using a Mac computer, have you added the necessary apps to your whitelist? Please check this article: How to Install Huion Driver on MacOS
5. Does the tablet work without a driver installed? Please try to properly uninstall the currently driver, unplug your tablet from your computer, and plug it back in after a few seconds. Then test if it works without the driver.
6. Does the tablet light turn on when you touch the pen on the tablet's surface?
Please try the following:
- Try connecting the tablet to a different USB port on your computer
- If you are using an adapter, please try to use a different one
- If the tablet driver is showing as "Device disconnected", please try using a different cable and check if it will resolve the issue
- If you have access to a different computer, please try it with a different one and check if the tablet works fine in another computer
I look forward to your reply.

Best Regards,
HUION Customer Support