Q620M Problem with Snipping Tool

Sebastian Fröhlich

started a topic over 3 years ago

I tried to connect one of the buttons with the Windows Snipping tool, and another button wih the "insert" funciont (Shift + V). It's not possible to insert a picture with the grafic tablet. When i try it, it feels like windows breaks and there appears many other problems with the taskbar (Programms opens with just one klick, it's not longer possible to draw thin lines, and the mouse goes totaly crazy,...)

What's the reason for this and can i fix it somehow?

O

Orliza Amodia
said over 3 years ago

Hi Sebastian Fröhlich, are you using the tablet driver version 14.8.90? If not, what driver version have you installed? May you please provide a video that clearly captures the issue? We would like to see the button setup you saved on your tablet driver and what happens when you use it on the Snipping Tool software. You can send the video to service@huion.com. If the video is more than 20MB, please send it through WeTransfer or upload it to Dropbox or Google Drive and make sure that you remove the restrictions so anyone who has the link will be able to view it.

Best Regards,
HUION Customer Support.