Huion H610pro V2 pen magically writes without pressure

Voydheart

started a topic about 3 years ago

First off, My first H610 was wonderful and I loved it, but I have had this thing for a month and the pen writes without me putting any pressure, I have tried uninstalling and reinstalling the tablet, the driver, tried to change the nib and I would open the tablet but that voids warranties.

I moved and it never got jostled or mishandled during the move, but shortly after the move it suddenly is magically able to write with no pressure, changing the pressure input does nothing but make it fainter it does not fix the problem. In all honesty, I am very disappointed with the product so far and if it weren't past time to get it refunded I would.

O

Orliza Amodia
said about 3 years ago
Hi Voydheart, does your tablet driver show as "Device connected"? Kindly try your tablet without the tablet driver installed by following these steps:
1. Unplug your tablet from your computer and uninstall the tablet driver
2. Plug your tablet back in and check if the pen works fine without the tablet driver.
If it still has the same issue, then it's possible that your pen is broken. If you are still within the 1-year warranty, kindly send the following information to service@huion.com:
- Product serial number or S/N (found at the back of your tablet)
- Purchase order number
- Link where you purchased your tablet
- A video that clearly shows your issue. You can use your phone in taking the video and try to capture the issue with the tablet driver and without. You can send the video through WeTransfer or upload it to Dropbox or Google Drive. If it's the latter, please make sure you remove the restrictions so you anyone who has the link will be able to view it.
Best Regards,
HUION Customer Support