Screen black at bottom - brand new purchased 4 days ago

Brand new Kamvas Pro 16 has a 1 1/2" black line at the bottom. I have tried it on multiple computers. Using 3-n-1 cord that came with the tablet. I seen another post from a customer from 12 days ago with the same issue and did as suggested by support (with the exception of trying another cord as I do not have another cord nor am I going to buy one.) Is there a problem with this product? Should I just return it to Amazon?  

  • Video of issue. Starts as soon as it's turned on.


    mp4
  • Hi Patricia L Earls, thank you for the video. Are you using an adapter or did you connect the HDMI end directly to your computer? I believe you're using a desktop so have you connected the HDMI end of the 3-in-1 cable to your video card, if you are using a dedicated video card on your computer? 


    I believe there may be something wrong with your 3-in-1 cable so I will ask for more information through your ticket so we can send over a 3-in-1 cable as a replacement.


    Best Regards,

    HUION Customer Support

  • Was there any update to this? I bought mine less than month a go and I've switched it on to find the same thing

  • Hi Matthew Atkin, I'm sorry to hear that you are experiencing problems with the tablet. We have received your ticket and replied to you, please kindly check.

    Best Regards,

    HUION Customer Support

Login or Signup to post a comment