Solved
PW500 not working (for WH1409 v2)
I have a problem with my tablet (WH1409 v2). The pen draws without contact with the pad, moves files about my desktop and folders and clicks. Any effective solution in view?
the same problem here, https://drive.google.com/file/d/1bisob8mOeEknUKjiJVvBhxtQ3dW_5Hlb/view
Hi Kanyinsola Adeniran and danny suarez , this is what we call pen hovering issue. Kindly refer to this article for some steps to possibly resolve your issue: Hovering Issue with Huion Digital Pen. If your issue still persists after doing the steps provided, please send the following information to service@huion.com:
Best Regards,
HUION Customer Support
My daughter's computer is not recognizing the pen
Hi ken brown, there are several reasons why a pen is not recognized by your computer:
We just need to rule out each possible reason until we can pinpoint the root cause of the issue. Kindly try the following steps:
If the steps above do not resolve your issue, please send the following to service@huion.com for further assistance:
Best Regards,
HUION Customer Support