Huion h950p cursor stuttering (Not responding suddenly)
The driver is updated. Firmware is updated. unplugging and replugging, Uninstalling and reinstalling everything done. Still, it's stuttering. Same problem with every software. What is the solution?
(Works well without the driver.)
Please check the video: https://drive.google.com/file/d/1nmbWS_AIk55MEkubfYLjSp1zK3mxTV0Y/view?usp=sharing
(Works well without the driver.)
Please check the video: https://drive.google.com/file/d/1nmbWS_AIk55MEkubfYLjSp1zK3mxTV0Y/view?usp=sharing
Hi Rifat Hasan, sorry for the late reply. Thank you for providing the video. So does the tablet driver show as "Device connected" after you've reinstalled it? Since you've mentioned that it works well without the driver, may you please provide the following to service@huion.com so we can check on this further:
Best Regards,
HUION Customer Support
I have the same issue? Any news on solving this, unusable in this state.
Kind Regards
Hi Bart Demaegdt, I'm sorry to hear that you are experiencing problems with the tablet. May I know if the tablet driver show as "Device connected" after you've reinstalled it when the issue occurs. Does it happen in only one software or in all software. Does it happen without the driver installed. It would be much appreciated if you could take a video that can show the problem clearly (upload to Dropbox or Google drive would be preferred and please grant permission to anyone who has the link to view it). You can use your phone in taking the video provided that we can clearly see both your screen and your pen.
Best Regards,
HUION Customer Support
No, the pen works fine in f.e. GIMP, but shows problems when in OneNote or in Powerpoint and even on an empty desktop. I'll make a video this evening. But when swirling the pen it takes 4 swirls and then stops and after half a second it moves again. So maybe an issue in native windows which uses perhaps the ink driver?
Thanks in advance
Hi @jessica, here the video
https://photos.google.com/photo/AF1QipNgf7jc0OI7tlKdWah9e3XocjrVvo33619ExEbj
Hello, here the video
https://photos.google.com/photo/AF1QipNgf7jc0OI7tlKdWah9e3XocjrVvo33619ExEbj
I tried to past the link here, but it disappears.
https://photos.app.goo.gl/FevaoPotaX8ytkJC7 See here the behavior
photos.google.com/photo/AF1QipNgf7jc0OI7tlKdWah9e3XocjrVvo33619ExEbj add the prefix, and then it works
Hi Bart Demaegdt, thank you for your video. Have you tried to uninstalled and reinstalled the driver? May I know what version of the driver you are using. Is it Driver_15.6.2.80. Driver_15.6.2.80 is the latest version of driver, please try to install this driver. Here is the link: https://www.huion.com/index.php?m=content&c=index&a=lists&catid=16&myform=1&down_title=h950p. If the issue still exists, please kindly perform QC test. Kindly follow the steps below:
a. F - enter or exit fullscreen mode (you'll have more accuracy when on fullscreen mode)
b. B - change brush
c. C - change color
d. E - clear or erase
I have the latest version of the software.
And using the QC tool everything is perfectly ok.
I found the issue, the option "Enable Windows Ink" is the source of the problem.
Once deactivated all works fine.
Something to investigate or document.
Kind regards,
Bart
Hi Bart Demaegdt, apologize for my late reply. We have forwarded the issue to our software but when they were about to work on it and found the link( https://photos.app.goo.gl/FevaoPotaX8ytkJC7 ) is empty. May you kindly reupload the video and send the new link to us. Please accept our apologies for the inconvenience caused to you. Hoping for your kind understanding in this matter. No worries, we will sort it out.
Best Regards,
HUION Customer Support