Huion h950p cursor stuttering (Not responding suddenly)

Rifat Hasan

started a topic over 1 year ago

The driver is updated. Firmware is updated. unplugging and replugging, Uninstalling and reinstalling everything done. Still, it's stuttering. Same problem with every software. What is the solution?
(Works well without the driver.)

Please check the video: https://drive.google.com/file/d/1nmbWS_AIk55MEkubfYLjSp1zK3mxTV0Y/view?usp=sharing

O

Orliza Amodia
said over 1 year ago
Hi Rifat Hasan, sorry for the late reply. Thank you for providing the video. So does the tablet driver show as "Device connected" after you've reinstalled it? Since you've mentioned that it works well without the driver, may you please provide the following to service@huion.com so we can check on this further:
1. Purchase order number
2. Product serial number (found at the back of your tablet)
3. Link where you purchased your tablet
4. Software used and its version
5. Does this happen to other software as well? If yes, please provide the names and version of the software
6. Computer operating system and its version
7. A video showing the tablet's performance without the driver and with the driver using the different software. You can upload it to Google driver still and provide the link.
Best Regards,
HUION Customer Support