Kamvas Pro 13 pen isn't working
I bought a KAMVAS Pro 13 at October 22, and it was working fine, although the screen came "stuffed". But my current problem is the pen. The cursor isn't following the pen, This only works when I keep pressed one of the pen buttons. I already tried to reinstall the drivers and to recalibrate several times.
Hi Bia Martins, I'm sorry for the late reply. May you please clarify what you mean by the screen is "stuffed"?
With regard to your pen problem, does your tablet driver show as "Device connected"? What driver version have you installed?
Kindly try the following steps so we will know the root cause of your issue:
If your issue is not resolved even after following the above-mentioned steps, please take a video as you follow the steps above and in testing your tablet with your drawing programs. After which, please send the following information to email@example.com so we can assist you further, including the answer to my questions above:
HUION Customer Support