My H420 is not working with Illustrator

I have a H420 that I use to draw in illustrator, but suddenly, it stop working only in Illustrator, but I can use it in all my other programs.

Thank´s for your answer


1 person has this problem
  • Same problem here

  • Hi Gon Castañeda and Pablo Perez, I'm sorry for the long wait. The H420 graphic tablet with 2048 pen pressure uses the Driver 12.4.2 version. Unfortunately, this version does not work well in Adobe Illustrator. I would like to suggest that you use a more recent graphic tablet that uses the 8192 pen pressure. Feel free to check out our latest model in our official online store using this link:

    Best Regards,

    HUION Customer Support

  • Hi I bought a Huion h430p and use Illustrator CS4 but can't seem to get the tablet to work. And Mac OS 10.12.6

  • Hi Mare Jacobs, which driver version have you installed? Does the tablet driver indicate that the tablet is connected? When you touch the pen on the tablet's surface, does the tablet's light turn on or brighten up? Were you able to properly install the driver through the steps found in this article: How to Install Huion Driver on MacOS?

    Best Regards,

    HUION Customer Support

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